Frequently Asked Questions
Everything you need to know about your next outdoor adventure.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those needing their gear sooner.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for safety reasons, climbing equipment and certain technical gear cannot be returned once opened.
Do you offer international shipping?
Yes, Trail Designs ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated during the checkout process.
How can I track my shipment?
Once your order is processed, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Most of our technical gear comes with a manufacturer's warranty against defects. Additionally, Trail Designs offers a one-year limited warranty on all branded apparel and accessories.